So, I came across a post on my explore page; someone video-ing in a car and showing a place I know well. being the curious cat that I am, I went and clicked on it.
I can't share the video here tho. not relevant. I just want to share my thoughts on another post; an IGTV post.
Anyway, after understanding the video post (the person, a male, owner of an online shop, showing people thru that video, di mana his physical shop is) I went on and browse his IG and I came across an IGTV post he made.
In that post, he was thanking people for their patient and understanding. Apparently his previous IG kena hacked and the one I came across with is his new one. In that video, he also said something along the line "mungkin ada hikmahnya" upon mentioning losing his 32k followers from his previous IG.
He said maybe 'hikmah'nya;
- He found out who his real friends are - coz he asked his friends to help promote his new IG. some did. some didn't. "Kawan jenis apa tu cematu atu?"
- "apa ada 32k followers?" He said. He also mentioned something about not getting the same amount of likes as the amount of followers he had.
- He mentioned about 60% of his sale come from online sales. What he wanted for this new IG is followers who are buyers. not follow 'saja2' or 'stalker' or 'haters'.
Why am I even talking about this, I hear you ask?
Well...not my problem but I'm gonna speak my mind anyway.
- I applaud him for calling out his 'fake' friend but I feel like for someone like him, an owner of a business shouldn't be calling out people like that on his business IG post.
- I don't think number of likes on your IG post matter unless you want to know what people like or don't.
- Regarding him wanting only 'buyers' as his followers. This is the one point that triggered me the most. He want only buyers yg follow ia? maybe ada urg sebulan sekali membali beg (he sale mostly bag) but I dun think the same 1000 followers buy a bag every month.
Continuing from point no. 3.
with the way the IG algorithm is doing, I think he shouldn't be saying things like 'I only want buyers' to follow him. I mean, I didn't follow his previous IG shop but I still see his post thanks to IG algorithm thing. Buyers or not buyers, any follower is a good thing. You know how sometime you see a post, clicked on it, and found out, a friend that you follow actually liked that post and you understood why you are seeing that post in the first place? yeah. To me, that's like a free promo. and isn't that good for business?
He mentioned the number of likes doesn't match his number of followers. but! does the same 1000 accounts like each photo he posted every time?
All I'm saying, any type of followers matter. any amount of likes matter. I just don't like the way he dismissed them.
another point, not everyone yang follow a shopping account is there to buy. Some times, people follow to dream. Maybe they can't afford it yet. Maybe it took them longer to be able to afford it. so you dismissing your 'non-buyer' followers would hurt their feelings and you just lose a potential customer.
Yeah, you must be thinking, "Sorang jua saja. No big deal". you are wrong.
I didn't even follow you before but from the way you were posting that, I can't look at your pretty bags without feeling judged by you and I don't think that's a nice feeling to have when you shop. LOL
I am, in no mean, an expert dalam dunia business but as someone yg work in a business environment, public presentation is important. Nothing is personal in Business. even when it is personal. "Business as usual" is the term.
Sigh.
I think I bought a bag from his shop dulu. a harrod handbag. I think its the same shop at his first physical shop. I think lah ah..nama atu kan sama. I could be wrong tho.
Anyway,
I know this seems petty and irrelevant. ESPECIALLY I didn't even follow his previous account and I came across his new one by accident. and just that one time!
haahahah
I guess its becoz, I really don't like it when business account complaint so much about their customer. Fussy customer this. Fussy customer that. Dah lumrah business jual beli cematu, kan cemana tah lagi? Kalau kan komplen, arah personal IG.
Not very nice lehh. Not very professional to be complaining about your customer in your business account. the word business alone made you feel like you have to be proper, no?
I unfollow/blocked some local and non-local business punya account just becoz they posted ONE post about some 'fussy' customer. I even blocked the one yg i never follow coz for some reason their post keep popping up and I hate seeing their face on my explore page. LOL.
Point is! BE PROFESSIONAL! Business account is for business. even if its the business customer yang 'testing', be graceful about it. Yeah, some times its nice to call people out (example, like that one influencer who requested to stay at a Dublin hotel for free) but come on. How to 'support local' like this? Aku balum follow but he already calling me out for not going to be a 'buyer' follower?
ah well. I hope he learned to be more 'graceful' or 'classy' when it comes to customer related subject. better yet, delete that IGTV post. You can go about telling people about your new account without bringing other people down.
🤷♀️
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